Contact Us

Got a question about one of our reviews, spotted something that needs updating, or just want to flag an issue with an online casino we cover? This page explains the best way to reach the benp.com.au team and what you can expect once you do.

How to reach us

The quickest way to get in touch is by email. Send your message to [email protected] and one of our team will get back to you — we aim to reply within 48 hours during Australian business days. Please include as much detail as possible, especially if you're writing about a specific operator, bonus offer, payment issue or a page on the site, since it helps us respond properly the first time.

What we can help with

• Questions about how we research and rank Australian online casinos, including licensing checks, bonus terms and payment methods
• Corrections or updates if you've spotted outdated information on a review, such as a changed offer or an operator that's no longer available
• General feedback on the site, our comparison tables or the way we present offers like those from VegasNow, Wincrown, Casea and other operators listed on our homepage
• Media or partnership enquiries
• Reports of a problem with an offshore casino, such as a delayed withdrawal or an unclear wagering requirement

We're not able to resolve account issues, deposits, withdrawals or verification directly with casino operators — those matters need to go through the casino's own customer support team, since we don't hold player accounts or funds ourselves. What we can do is take your experience on board when we next review or update that operator's listing.

Something we can't help with

As an independent comparison site, we don't process payments, manage player accounts or handle identity verification for any of the operators we list. If you're having trouble with a deposit, withdrawal or KYC check at a casino, the fastest fix is usually to contact that casino's live chat or support team directly, since they're the ones holding your account details.

If your enquiry is about problem gambling, spending limits or self-exclusion, please see our Responsible Gambling page, which lists support services available to Australians and explains the tools most casinos offer to help players stay in control.

Before you write in

A few things that might already answer your question:

• For details on who writes and fact-checks our content, and how our ranking process works, see our About Us page.
• For the legal terms covering use of this site, see our Terms and Conditions.
• If you're looking for options outside the standard Australian market, our Non GamStop Casinos page may be relevant, though it's aimed primarily at UK-based readers.

Feedback keeps our reviews honest

Online casinos change their bonuses, payment options and terms regularly, and offshore operators can shift licensing arrangements or platform features without much notice. If you've played at a casino we cover and something doesn't match what's on our site — whether it's a wagering requirement, a withdrawal limit or a support detail — let us know. Reader feedback is one of the ways we keep our comparisons current between full reviews.

We read every message that comes through, even if we can't always reply in detail. Thanks for taking the time to reach out.